General Policy At findmytutor.lk, we strive to provide a high-quality advertising platform for educators. Because our service provides immediate digital visibility and access to our directory features upon payment, all listing fees and subscription payments are generally non-refundable once the transaction has been completed.

Special Circumstances We understand that exceptional situations may arise. Refunds or account credits will only be considered under special circumstances, such as:

• Technical failures on our platform that prevent your listing from being published or accessed for a significant period.
• Duplicate billing errors.

Requesting a Review If you believe your situation warrants a refund under these special circumstances, you must contact our support team within 7 days of the transaction. Please email us at [Insert Support Email] with your account details, transaction receipt, and a detailed explanation of the issue.

All refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed back to the original method of payment via the PayHere payment gateway. Please allow up to 7 business days for the funds to appear in your account.